CV
Charne V

1 reviews | Active since Feb 2015

03 Oct 2016, 08:04

Pathetic !

<p>On Saturday to the 1st of October I went to Hirsh's Fourways to purchase a fridge. When I found the fridge I was interested in purchasing it was not discounted as advertised on both your website and in your brochure at the entrance of your store (and freely available in big newspapers). The sales consultant, Kieran Reddy, left to find out whether the product is discounted. He informed me it is. After telling him that I am interested in buying the fridge he then had to leave again, this time, to confirm whether you have stock. The product was out of stock..even though you had it on display. I was informed that I can purchase the one on display, but I won't receive a further discount as it was never plugged in - only on display, After all of the drama and inconvenience I went ahead and purchased the fridge. It was wrapped and had no box. I was informed to wait 4 hours before I switch on the fridge. I switched on the fridge the next day.. 24 hours later. an additional 20 hours more then necessary. I fridge made an unreasonable hissing noise from the get go and continued to do so more than 2 days after buying the fridge. I called Kieran to inform him that I am experiencing a problem and it is frustrating. I informed me that I should wait 3 more hours and give him feedback. After 4 hours I sent him a Whatsapp to say that the fridge is still making a noise. He informed me that he will discuss away forward the next day.</p> <p> </p> <p>I am highly disgusted with me 1st purchasing experience at Hirsh's. I experienced issues from the get go with basic things such as advertising to having to deal with faulty products. The service I received from Hirsh's Fourways is in COMPLETE contradiction to what Allan & Margaret enthusiastically exclaim on radio and in print. Absolutely pathetic today the least ! </p>

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