Not treated with respect or dignity at Hirch's Springfield Durban

On the 13th of May I purchased a Samsung fridge from Hirch's in Springfield Durban which was sold to me at R15 999. After 2 weeks the freezer component started freezing and there was a buildup of ice. I reported the matter and was told to adjust the settings but the problem persisted. I even asked for my son to assist but still the problem persisted. Hirch's had advised me to contact Samsung if the problem continued and I did. When I called Samsung they said they would send a technician out last Friday (28 May 2021) who never pitched. I then decided to hire a van to return the fridge back to Hirch's on Wednesday (2 June 2021). I had never been more humiliated in my life, I was treated with such disrespect, no one wanted to attend to us and they didnt want to take the fridge as they said that they were doing a stock take. We were made to wait and told to return back with the fridge. I was also informed that my sales person was Clement Naicker who I had never dealt with before as I had bought the fridge from a guy called Dean/Deon. I have bought many items from Hirch's but I will never by from them again. I was not treated with dignity and respect and I was humiliated. I don't want the fridge, I want my money back!!!