Not a great company

Bought 2 Samsung smart tvs. Asked lots of questions. 1 Tv didn't work as desired. Tech support and site visits could never resolve the priblem. Sherwin at the store told me to come in said they would take the initial tv they sold me back and supply one which performed properly. A restock fee of 10% would apply and the replacement tv would be 8999. He would contact me when it arrived from Jhb. He never contacted me. I followed up, despite having told me this in front of his colleague he then denied saying this, Margaret hirsch got involved. In the end they tried to pad the cost of the repelacement by R1500 more then the competitors. Changed what was initially agreed on and then called me a ****. Thinking I would give mrs hirsch the chance to make right I requested a face to face meeting as I thought it harder to be dishonest in person, They declined to respond to my request. I understood from this that it came from the top. Bearing in mind my family have spent about 70k in 6months at this store I was expecting them to make good on the iladvised initial purchase but they didn't.