NO REST ASSURED OR CLOUD NINE WITH HIRSCH'S!

I purchased several items from Hirsch's on the 18th of November 2018 including a 152cm Rest Assured Onyx base set that came with a 15 year guarantee. In less than a year the mattress started to sag. All I could do on a regular basis is swing the mattress around as you cannot flip it over. I sleep on my own and my weight is 83kg. More about this later. In February this year I contacted Hirsch's Springfield Park to report the problem. The store manager, Theo was going to attend to it immediately. So here we are, 11 months later and I have a mattress that I cannot sleep on. Yes, we had lockdown! One of the many excuses I heard! On the 3rd of November, after numerous phone calls and emails, I was visited by a "bed inspector". So he informed me that I needed to upgrade the mattress. It was not for daily use and max weight was 90kg. Yes I told him I weight 83kg! I made it clear to him that as the mattress was still under guarantee I wanted a replacement. The next day the 4th of November I received an email with a report and quote attached for R 1 330.83 to replace the mattress. I immediately contacted Theo at Hirsch's Springfield to inform him that I will not pay a cent for a replacement. He was going to discuss it with CNRA, the parent company of Rest Assured and Cloud Nine. He called back later in the day to say that the "mattress inspector" would discuss the matter with his manager and report back to him. Needless to say I am still waiting for feedback and a replacement mattress. Lesson learned. 15 year warranties on beds means zero. Do not purchase a Cloud Nine or Rest Assured bed as you will have none of it! As for Hirsch's after service.....enough said.