No feedback on repairs

Very disappointing service from Hirsch's Struebens Valley...

I took in my Philips Airfryer for repairs to Hirsch on 8 June 2019 and was told that it would take "up to" 3 weeks. This is the standard quoted turnaround time which I did not have an issue with. However, during the course of this process, I have not had a single call or SMS (besides the first one notifying me that it has been booked in) to let me know where my appliance was within the repair process.

Since Thursday, I have called the branch three times to follow up on this. No one follows up, no one returns calls, no one provides feedback. This is disgraceful after sales service, which is made worse by false promises to call me back every time I call the branch.