No feedback on refund which should have been done in 3 days

I purchased a couple of Delongi glasses which turned out to be defective, I returned the item to Hirsch Springfield Park and I was told that the company only does EFT refunds and would not transfer the money back to my credit card or give me cash. I was told the refund should take 3 days. On checking with the store after 2 weeks I was told the person handling the return would contact me the next day which did not happen. I still have not received a refund for the item purchased.

My invoice number for the purchase is 725529