No after sales service. Lies to customer

Least concerned company after sales service. I called Medowdale and Mall of Africa to determine the problem on my instant pot. I sent e mails. I was promised to be contacted. No e mails were sent back no calls were returned from both branches. They speak exceptionally well on the phone and thats where it ends. Not gonna ever buy there again. I contacted the second branch hoping they would serve me better. Both branches dont care