NO AFTER SALES SERVICE AT ALL, VERY DISSAPOINTING

We had purchased a Defy Washing machine from Hirsch back in 2019; not to mention a great amount of other appliances to fit/furnish a new flat.....

Soon after the purchase (during the the Warranty period), the machine started giving endless problems; long story short the machine has gone back and forth to Defy numerous times, I have lost count. We have had a loan machine provided to us for a period of 5 months when they then lost/misplaced our machine at Defy repairs department; only then receiving it back after many phone calls and fighting with Defy and Hirsch on numerous times trying to sort this out. We have been passed on from manager to manager; upon arrival back from repairs our machine that came back from Defy has arrived battered and dented from lying in there work shop for so long. This is completely unacceptable, we have been more than patient and accomodating but this back and forth banter of on going issues with this machine is becoming stale. This was not the condition it left in and hope fully someone can get back to me regarding a way forward as we will not accept it. My file is at Hirchs Hillcrest with all the communications and complaints and ongoing machine issues should you need to view them.