My brother had a funeral policy with Sena, I have lodged a claim on the 18th June 2025, I received a claim number, till today I hadn't received the money, when I call their office they drop my calls

My brother had a funeral policy with Sena, I have lodged a claim on the 18th June 2025, I received a claim number, till today I hadn't received the money, when I call their office they drop my calls. I have been reading about how people complaining about how ***** is this company, today I am the one.