MY BAD EXPERIENCE AT HIRSCH'S FOUR WAYS STORE

Hirsch's Four Ways branch, gave my wife and I, a very wonderful shopping experience. This was about 7 years ago. We bought from Hirsch's, whirlpool kitchen products which included, a front loader 9kg whirlpool washing machine, a dishwasher, a microwave, an induction hob, an oven and a gas hob. It was all well, lovely and dovely. We even recommend our family friend to buy kitchen products from there, which he did even more than we did, since they included warm drawers and coffee making machine, all by whirlpool too. Eversince then, I have been recommending my clients to buy from there, since l work in the building industry. Fast forward to 2021, l went back to Hirsch's Four Ways to replace my washing machine with a new one. The Whirlpool packed early because of washing capacity, so my wife and l decided to purchase the Samsung 13kg top loader which had more capacity. The shopping experience was still alive and wonderful. They offered us coffee. The relationship was lovely and dovely until we noticed that actually, this Samsung 13kg top loader washing machine couldn't wash the clothes clean. We tried all settings but none could yield good results. My and l decided to take back the machine to Hirsch's Four Ways for an exchange for a different brand, because we are not sure whether the same brand will yield different results. We took back the machine within the 7days return policy which most shops follow. To our surprise, we were told to go back home with the machine. I asked the sales person but why? We never have to do this with other shops such as Makro, Game, P n P hyper. He said, sorry this is the shops policy. They we contact Samsung, who send a technician, who will come and check on site what is wrong with the machine, only after the report is generated, can the machine be returned and Samsung will come and take the machine. This was our first experience of Hirsch's cyclic return policy. To cut the long story short, we haven't been successful in returning the machine back to Hirsch's Four Ways. My advice is Hirsch's Four Ways return policy on goods is extremely cyclic and you will not succeed as they will keep playing you between Hirsch's and the manufacturer of the product. You will have to fight Hirsch's donkey work with the manufacturer, while Hirsch's just sits back watching you melt down into frustration. I will never recommend anyone to buy from Hirsch's stores, ever again, rather go buy these expensive products from other shops who value their customers experiences even when the g****s turn sour.