Lack of Service Delivery

We purchased a Philips Saeco Coffee machine from Hirsch's of which after 3 days of warrantee expiry stopped working. We dropped off the machine for repairs on the 8th of November and was advised that it would take 10 working days to repair. 10 working days had lapsed and we did not receive any feedback even upon calling several times. Eventually we were contacted in January to be told that the Machine was sent to Saeco and they were awaiting parts from Singapore. form the 8th of November, we collected the coffee machine today and to my dismay, the machine came back with the problem on it unresolved. Noted that the warrantee had just expired, we paid for the repairs R2600 to receive the machine back still broken. The machine switches on constantly displays a message \restart to resolve