Lack of customer care!!!!!!

Esty Christodoulou Johannesburg, Gauteng I have had such bad service for a call logged out of guarantee. I bought all my appliances at Hirsch, fridge, stove, extractor fan, dishwasher, microwave tumble drier and washing machine. My fridge which cost a fortune (Bosch) just stopped working and since it was 5 years ago is not under guarantee. Well I logged a call, had to call them a day later to find out what now, they told me I must first pay a call out fee of R660 and only once it cleared the bank could they allocate a technician. I asked if there was any way to speed this up the answer was no, I made payment and had to call 2 days later, a technician was promised but did not arrive on the day scheduled, the following day he arrived but left without leaving a note of what was wrong, I called to find out and was told the report had not yet been logged, and waited a day or two for a quote, I then accepted the quote and made payment the following evening. I sent through proof of payment and called the next day to find out what is happening only to be told they have not yet been informed of payment as it takes time to be cleared on their side, in spite of a proof of payment being sent. I now have to wait for this and then a further 7 days for parts to be ordered and delivered which they have confirmed they do have in stock and then a technician will be allocated to the job. It is today 9 days after the first call was logged. How can they expect clients to be without a fridge for 3 weeks? In an age where I could get things shipped from America from Amazon and have it delivered to my house within 3 working days, this is absolutely shocking. I will never buy from Hirsch again their back up service is shocking!