It costs nothing to be helpful and polite

What a poor show! I have always been a fan but could not believe the response from one of your staff when I called her to ask that I get a refund and not a credit for a faulty item that I had purchased online and returned to the store. Her only concern was who had given me her number as opposed to hearing what my request was and responding appropriately. I was really disappointed and it’s highly unlikely that I will ever shop there again after the experience I had. In addition, one cannot even respond to any email from this staff member as it returns a message that the “Hirsch domain cannot be found”! Really? I would appreciate a call from someone who knows how to deal with customers to resolve this matter please. I returned the item to your fourways store.