Is Hirsch's selling Damaged TV's??

We purchased the 65inch QLED Samsung TV(R30 000) on the Black Friday Special at Hirsch. The TV was delivered & the driver had done the normal checks, whereby you follow the arrow, which did not cover the entire screen. It was pointed out by my mum, that there seems to be some cracks on the left side of the TV, however she was brushed off as that being the plastic covering. Once the TV was unboxed by ourselves, an upon closer investigation, the TV had internal damages (cracks on the inside). We immediately notified Hirsch's & was assisted by the Warehouse Manager at the Umhlanga Branch. All parties had met, & the conclusion was that the customer is at FAULT and they are not liable for the damages. We had spent alot of money, not only to Hirsch's but to their sister company Samsung. My home & the homes of family members are all loyal Samsung customers & Hirsch's customers. IT SEEMS THAT THIS BLACK FRIDAY SPECIALS WERE JUST A HOAX TO GET CONSUMERS TO PURCHASE DAMAGED TV'S!! WE ARE HIGHLY DISAPPOINTED AND APPALLED BY THIS INCIDENT. I NEED HIRSCH'S MANAGEMENT TO RESOLVE ASAP! VERY DISAPPOINTING HIRSCHS TO MISLEAD CONSUMERS.