HRSCH's - Stay away from getting delivery from them

We purchased a freezer from Hirsch's in Milnerton Cape Town on Monday 16th December 2019 and we received fairly good service and feedback from the sales consultant Jaimie. arrangements were made that we would be contacted on wednesday 18th December and unfortunately I missed the call and tried a few times to get through but the line was engaged eventually when I got through I spoke with Rael and he said he would get back to me. this never happened. This morning I received a call and answered and the person said he is calling from Hirsch's and asked what time he can deliver the fridge I advised him 5pm is the only available time. he abruptly rep**** "NO". and the discussion was ended. To my shock at 9:51am I received a call from Hirsch's wanting to know how the delivery was. I informed the lady on the phone I had not received any delivery as yet and the driver abruptly informed me he was unable to deliver. She said I will come back to you. I still await that call. In the meanwhile at 11:11am my wife was contacted for delivery. she then agreed on the time of 4pm as she had a doctors appointment and would stop on her way to the doctor and accept delivery. However at 4:15pm she needed to leave and couldnt wait any longer as the the representatives of hirsch's hadn't arrived. it was at this juncture that Hirsch's contacted me at which point I said the earliest I could be home was 5:30pm. This now became an inconvenience... when I arrived home at 5:23 the truck was parked outside my house with the occupants fast asleep. at 5:30 I decided to wake them and they then proceeded to the the freezer ...I asked the driver if he was the same person as that called me this morning he rep**** "NO".....which I still dont believe. When I asked him why he cut my call earlier when he called me at 16:23....he said he ran out of airtime yet he was able to make calls when he was inside my place. He rudely enquired where the frrezer should go. when it was placed I proceeded to plug it in and he told me not to, I then asked him "why not" he then told me "go ahead plug it in" I again asked why I could not and where I can get this info .....he the told me just plug it in and also told me it had to rest for 4 hours. his rudeness and arrogance was shocking it was this that made me tell him to leave my premises and he proceeded to take the freezer with him. He told me he doesnt care what I do..... I can call anyone he doesnt care and challenged and dared me. unfortunately it was after hours already. This is pathetic in terms of customer service as I paid for the product and this incompetence and arrogance has definitely made me lose all respect for the HIRSCH's brand and it doesnt mean you cheaper than other retailers your service can be this pathetic. I request that my money be refunded in total. O yes I didnt mention I have video footage... and failure to concede to my request will leave me with no alternative but let the video go viral