HORRIFIED CUSTOMER

I am absolutely horrified at the terrible service received from your umhlanga service centre, I called on the 6/10/2017 (Shirley-service centre) because my fridge is not getting cold, the guy (Aseef-technician) came out on the 9/10/2017 after i kept calling to find out when he would arrive. R380(R400 cash handed to Aseef) later and he tells me that the fridge isnt cooling and should come right after being off for 48hrs, the flow was cooling but didn't solve the problem. Yesterday 16/10/2017 I called Aseef and he said he will log a call with Shirley and tell me what the parts and labour would cost, never to happen. I called both Aseef and Shirley at 12:45 consecutively, they hadn't spoken yet and each of them had attitude with me the customer. I find that appalling to say the least. I raised my voice because i will not be spoken to like a child when I am paying for a service. The outcome of all of this is that my fridge is not working properly and I have received a quotation for labour and parts of R792 and Aseef says he can try to come out tomorrow "because he is probably so busy because his the only technician working at HIRSCH's" which doesn't help me when my things will start going off!!!!!!!!!!!!!!!!!!!!! So thanks for nothing. Genevive Kippen