HORRIFIC SERVICE FROM HIRSCH’s UMHLANGA BRANCH

I am horrified by the extremely POOR service I have experienced with the UMHLANGA branch. I bought my washing machine from them about 4 years ago. And in Dec 2024 my washing machine broke down apparent reason. They charged me R790 for the technician

I contacted Hirsch’s UMhlanga branch and I was allocated a technician by the name of Mohammed on the 27th of Jan 2025 whom I had to contact multiple times for him to come in to “look” at the washing machine. He said he needed parts to “fix” the washing machine. I contacted Mohammed 4 times as the washing machine still had the same error, he eventually came to collect the washing machine for Hirsch’s to test why the error was not going away.

I was then introduced to Prathna and Cole M who were responsible to fix the washing machine. I contacted Cole and Prathna 12 times and only on the 7th of May 2025 did I receive a call from Prathna and who apologised, confirmed that she had been on "sick" and the refund will be processed on Wed and will be in my account between 24 to 48 hours. To date I have not been refunded.

I am horrified to say the least. Am just as shocked by the extremely poor service I have experienced from Hirch's Umhlanga

Hirsch’s empty promises are beyond frustrating. Cole also included Nirmal Baldeo on the email trail. I just need my refund please

Deeply disappointed customer