Horrid service HIRSCH SPRINGFIELD

I sent my airfryer in for repairs (under garantee) and Hirsch Springfield kept it for 2 weeks testing it and told me they found no fault. The very next day, afyer collection, the same error appeared. They finally sent it to the supplier in Cape Town who resolved the issue in just four days and sent it back. The airfryer sat in HIRSCH Springfield for another 10 days. I had to follow up multiple times, only to be told after many calls that my unit had been sitting in their store the whole time with no one notifying me!

Communication throughout was shockingly poor. I also contacted the manager directly and never received a response. This is unacceptable customer service. A simple repair turned into a frustrating ordeal due to the store’s lack of professionalism. No accountability or compensation offered either. The suppier being Instant pot has been absolutely wonderful in corresponding with ne and taking matters into their own hands to ensure customer satisfaction.

My last purchase from HIRSCH SPRINGFIELD!