1 reviews | Active since Aug 2014
HORRIBLE AFTERSERVICE ON A SAMSUNG FRIDGE-HIRSCH
HIRSCH HAS REPAIRED MY SAMSUNG FRIDGE 8 TIMES AND REPLACED THE COMPRESSOR ON ALMOST EVERY REPAIR. THE UNIT IS STILL SITTING WITH THEM 7 DAYS NOW AND IS ONCE AGAIN THE COMPRESSOR CONFIRMED BY LALLIE AND VISHAY THE 2 MANAGERS IN STORE.<br> AS PER SWASTI THIS IS A COMMON FAULT ON SAMSUNG FRIDGES, SO INDIRECTLY SHE IS IMPLYING THAT THE SAMSUNG PRODUCT IS OF POOR QUALITY. I HAVE A MAIL TO PROVE THIS.<br> I HAVE BEEN PATIENT AND ACCEPTED EVERY OTHER REPAIR BUT THIS IS THE LIMIT. THEY HAVE DUMPED ME WITH A SMALL UNIT WHICH IS POLLUTING MY KITCHEN WITH A NASTY ODOUR, AND IS NOT EVEN COOLING.<br> LALLIE MAHARAJ IS ADMANT THAT THIS UNIT WILL HAVE TO BE FIXED AND SENT BACK TO ME. HE IS IGNORING THE VOICE OF HIS CUSTOMER WHICH THEY TRIED TO HELP 7 TIMES AND FAILED.<br> I BELEIVE THAT HIRSCH HAS SOLD ME AN EXCHANG UNIT THEREFOR THIS PROBLEM IS JUST GOING ON, ALSO THEY CLAIM THAT THEY ARE REPLACING SPARES, POSSIBLY THEY NOT OR ARE EVEN USING GENERIC AND CLAIMING TO HAVE REPLACED ORIGINAL. YOU ARE BRING DOWM THE SAMSUNG BRAND WITH THE HORRIBLE SERVICE I AM RECEIVING.<br> HIRSCH STAFF IS ALL ABOUT THE STATUS AND NOT ABOUT HELPING THEIR CUSTOMER. FOR GODS SAKE WHO FAILS SO HOPELESSLY. I WANT A FULL CREDIT!!!
