Horrible After Sales Service

Extremely disappointed in the Silverlakes branch, or whoever their technicians are.

This is our 3rd dishwasher from them, and this one is specifically the 3rd time I had to log a technician.

I call on Thursday super early with the error, all good - a technician will call in 24hours. I called on Saturday, then it was said no it takes 4-5 days before they call. Someone called me on Saturday from Hirch's, when I called back the college left so she will call me back, No-one called me back - Today, Monday, I called early - a lady answered saying there has no call been logged to a technician, and she will have a look into it .....

No call received - I called back, she couldn't give me an answer, only that the guy will come tomorrow. Who / When nothing... only that if I don't answer the phone, the appointment gets canceled.

My biggest concern is they (the technicians) claimed to have called me and I did not answer - which is not true.