Hopeless Spares parts Department

I have never seen a worse customer service/spares department than Hirschs Fourways. <br> <br> They never have spares, and even if you order one, they take ages to deliver while the item you purchase is nothing but a piece of junk. <br> <br> The first time I approached them in Nov 2014, they took 4 months to get me a spare part. <br> The second time I approached them in July this year, and they have already taken nearly 2 month. <br> <br> They keep reassuring, part is coming, we will call you, nothing, nothing happens, just plain hopeless interaction with them.<br> <br> I have decided to take the product back to Hirschs, if this is the time they take to get spares, its useless holding onto the product. <br> <br> And please don't buy stuff from Hirschs, if the item is broken, you wont get spares. Or ensure you place orders by easter weekend to get it during the december break. God help you. <br> <br>