Hirsh's Spares Dept - Unhelpful

I purchased a Defy fridge from Hirsh's Umhlanga. Within 6-months, a glass shelf broke on the fridge. The very next day I emailed Hirsh's and asked if I can get a replacement shelf. I was put in touch with the spares department of my nearest Hirsh's store - Umhlanga.

I was speaking with the manager of the spares department who advised me the part was ordered. The very first day that I spoke with the manager of the spares dept was on 24 July 2025.

After he told me the part was ordered I received NO feedback until I went to the store on 8 August 2025 and spoke with the workers in the spares department directly. They advised me that the part was ordered and would arrive shortly.

The shelf eventually did arrive on 16 August 2025 but it was completely wrong. It was far too small. Immediately I contacted Hirsh's again to let them know. I now find out I paid for a part that does not fit my fridge.

They apologised and promised they would order the correct part. It is now 26 August 2025 and still I have not received the right part. I have had to constantly follow up and even then when I get promised feedback, I hear nothing until I make an effort to follow up again.

This is something that should have been simple but has now been dragging for over a month and has become quite a headache.

I've reached out to various email addresses I found online hoping someone higher up can intervene for me - but no luck.