Hirsh's is absolutely pathetic

Absolutely pathetic service to say the least, so we bought a HISENSE tumble dryer online from HIRSCH'S, WEDNESADY 27TH AUGUST 2025 i collect the unit at there baranch in Claremont Cape Town, today FRIDAY 29th 2025 is the fisrt time we decide to use it which is 2 days later, we discover a metal to metal sound and immediately contact the store aswell as head office, they reply by stating that they have to book a service agent from HISENSE to see if they can repair otherwise they have to replace and this process can take anything up to 2 weeks, how absolutely disgusting is that for customer satisfaction. I can fully understand if this unit was 1 month old yes then it would be reasonable but 2 DAYS OLD and they need to book a service request. We now learnt our lesson buying from this company instead of our usual MAKRO store who offers far better customer service.