Hirsch's superior after sales My foot it about getting the sale only thereafter you on your own

As per my previous post on the Whirlpool gas hob I purchased from Hirsch's in Clearwaters .I purchased this item on 20 December and the glass shattered on 12 March . When I took the appliance to Them the first reaction of the sales person was this is not repairable seems like everyone i spoke to after that seem to duck for cover The other salespeople were sitting near the entrance and the comment i hear from them was " it sells very well but we always have comeback here is another one the customer brought back On the 20 December when i purchased this glass hob . not one did the sales person actually tell me that this item is fitted with natural gas valves and we need to ensure that we change these to Bottle gas But he did have the time otter products like the i think it was glass cleaner etc Nowhere on the packaging was there any statement stating that this system is meant for natural gas only They did log a call with whirlpool and also informed me that the claim was rejected But his reason was different from that of Whirlpool his was the date on the COC He then informed me that I can con come in to the store and he will give me a good price on another I then asked asked him to send me pricing on a replacement stove i am still waiting He Found various silly excuses not comply 1st he did not have the size of the hole , then he was going next door to buy measuring tape ,the the price of the tape was too expensive But these super salesmen could not check the dimensions on the internet for this stove. Yet on the day of purchase all the info was on hand He palmed me off to the service dept , when I said okay what would the price of a replacement glass cost. The service gives me a price double that of Whirlpool and at 80% the price of the price i paid His response then was i want nothing to do with you, deal direct with whirlpool So much their superior service