Hirschs Strubensvalley - SHocking service

Bought a Samsung TV from Hirschs strubensvalley in December 2021. TV refused to switch on in February 2022. TV was still under manufacturers 2 year gaurentee. Went into Hirsch store with original invoice and they logged the fault with samsung, who appointed CLAW electronics to to do a site visit. CLAW came out and said that screen needs replacing. CLAW then phoned back a few days later saying that no screens are in stock and have requested a exchange of unit. Hirschs then phone me a week later saying that they have received the credit from Samsung and asked if I would like same model TV. Which I agreed. After weeks of no movement, I informed them that Hirschs need to absorb the costs of uninstall and reinstall as it is still under gaurentee. I phone Denhal the sales person from Hirschs and she informs me that Samsung has sent her an email stating that they (Hirschs) should not give me another TV as the TV is not working due to physical damage. I go onto the samsung website and put in the reference number and the current state says that my TV has been repaired and delivered.

What a joke. The technician cannot be reached and neither can the sale person at Hirschs strubensvalley.

This is shocking service and bordering on defamation of character as they claim that the TV is subject to physical damage.