HIRSCH'S SERVICE CENTER DURBAN

HIRSCH SERVICE CENTER DURBAN

I AM REALLY DISAPPOINTED WITH THE SERVICE FROM HIRCH'S SERVICE CENTER. IN FACT I GIVE THEM A ZERO RATING. THE STAFF AT THE SERVICE CENTER ACTS LIKE THEY OWN THE STORE. THEY ATTITUDE IS PATHETIC TOWARDS CUSTOMERS. THEY HAVE NO RESPECT WHAT SO EVER. THE TECHNICIANS ARE A WASTE OF TIME. I HAVE BOUGHT MANY APPLIANCES FROM HIRSCH SUPERSTORE. THE STAFF AND SERVICE MANAGEMENT FIGHTS AND ARGUES WITH CUSTOMERS , HAS IF THEY TOOK OUT MONEY FROM THEIR POCKETS AND GAVE IT TO YOU. LALLIE THE SERVICE MANAGER HAS NO WAYS OF TALKING TO CUSTOMERS, HE ACTS LIKE HE BOUGHT AND GAVE US THE FRIDGE. LALLIE SCREAMS AND TALKS TO CUSTOMERS. HE NEEDS TO GO BACK FOR CUSTOMER SERVICE TRAINING. HE HAS AN ATTITUDE. MINE IN PARTICULAR IS A LG FRIDGE WHICH IS GIVING ME ENDLESS PROBLEMS . I HAVE SPEND R18 000 ON THIS FRIDGE PLUS AN ADDITIONAL AMOUNT FOR THE EXTENDED WARRANTY. THE TECHNICIANS ARE ABSOLUTELY USELESS. THEY FEEL THEY ARE DOING YOU A FAVOUR BY COMING OVER TO CHECK YOUR APPLIANCE. MY GOODS IN THE FRIDGE ARE GETTING ROTTEN WHICH IS COSTING ME THE CUSTOMER MORE. I CALL UPON ALLAN , MARGARET , LUCI HIRSCH TO PLEASE LOOK INTO THIS MATTER. HIRSCH STORES WAS ONE OF THE MOST REPUTABLE AND RELIABLE STORE TO GO TO. BUT AFTER THE BAD AND PATHETIC SERVICE I WONT BE GIVING MY BUSINESS TO HIRSCH. MR ALLAN HIRSCH IT TAKES YEARS TO BUILD UP A COMPANY AND IT JUST TAKES FEW MINUTES FOR YOUR COMPANIES REPUTATION TO BE TARNISHED BY YOUR STAFF. PLEASE SEND ALL YOUR STAFF FOR CUSTOMER SERVICE TRAINING.