Hirsch"s // Samsung

I bought a Samsung washing machine Jan 2016. May this year I experience a problem. I called my insurance company and their suppliers advice me it is the shocks and it is wear and tear so I thought to get a second opinion. Phone hirsch and their tecnicain informed me there is no ways a machine of only 2 years can have wear and tear or shocks. they gave me a faulty report about a week after i received the faulty report from my insurance company informing me the machine is good no wear and tear and it is only the gearbox. Cool so my insurance company paid. after many promises to deliver the machine from hirsch's in a week bla bla bla i had to wait for 2 week. And now the same machine after not even a month from receiving it from hirsch is a problem again. Hirsch's tecnicain come out yesterday and informed me it is the shocks. Really this this means i paid for the call out fee just to discover their own opinion a month ago was wrong????? And they are very nice and informed today they will replace the shocks but I have to pay for all. This is a 13kg Samsung washing machine bought in Jan 2016. They are full of promises to phone back in 10 min but you wait a day. So the Manager Avinash not sure of the spelling of his name phoned me today informing me this is wear and tear and using the machine 3x per week. bull**** !!!!! I informed him before phoning me again to go and do his homework and reel the file for the last +- 2 months.So another promise I will get back to you Mam.