Hirschs Poor Service

I purchased a brqnd new Defy washing machine February 2021 and by May 2021 it started to give problems and it seemed that the clutch had given up...Only 3 months of having the machine might I add. I contacted the store and someone came out and checked it and scheduled a pick up date. The washing machine was fetched for repairs so I had no machine for 2-3 weeks. This was a cash purchase. I was told that the no longer have that model so they will give me a newer model. WOW who does that especially with it costing a little more. The so called new machine was delivered In a box packaging like a brand new machine. Now the new machine has the same issue and I'm supposed to pay R900 for a call out. When the machine was being checked I realised *****s missing..all brand new items still have a seal on the *****s...the back cover is loose. THIS machine had been opened before and probably repaired and given to me. I mean who buys an appliance and opens every part of it to check *****s covers etc haven't been opened before. I purchased at the store cash for more than R10 000 and I wouldn't go back there or advise anyone to purchase there..like u buying 2nd hand goods.. The only time u would check an appliance is if it gives a problem. Varsha from Hirsch Umhlanga was kind enough to call me and let me know that a call needs to be logged with the warehouse and it will cost me foe a call out yet the machine had the exact same problem as the other. PEOPLE please check what ever u are purchasing becos u may be paying the cash price here for someone's repaired appliance. UNHAPPY CUSTOMER