Hirsch's pathetic repair service

I have had the most awful experience with Hirsches. My induction hob malfunctioned and I phoned Hirsches Fourways who directed me to their Strubens Valley Service Department. Their technician came in on the 17th of February 2018 and failed to fix the hob. the excuse given was that it was not programmed and they would get the right one from Durban. Another technician came in about two weeks later and advised that the hob is now fixed. My wife insisted that they test it together before he left only to discover that the technician was lying. Only two plates were working. When quizzed about the lie he indicated that there is a prt they are waiting for from Durban. I then phoned Hirsch again on the 30th of March and they still indicated that they are waiting for the part from Durban. I made a follow up call on the 3rd of April 2018 and spoke to one Yashin who said that the part had already been delivered to my house when the second technician came to do the repairs. I paid R6000 for the assessment and repairs and today 3 months later I still do not have a working induction hope. Hirsch's have really let me down and will not advise anybody to buy built in appliances from them. They are quick to charge you for services that they fail to deliver on. I have also realised that the technicians have limited knowledge of some of the products they sell. Stay away from these guys. I will not buy anything from Hirsch's again.