Hirschs MILNERTON non existent customer service. Do theyKnow what it means?

Update: 26 Feb 2025: as per the response from Nikaylah on Google review , I emailed her all the information on the same day. No response or calls! Completely disgusted. You are a disgrace to after sales service. I just want my money back!!!!!

Sept 2024 i purchased a russell hobbs iron from Hirschs Sept 2024, it's now 12 feb 2025, iron not working. my husband took the iron in on 18 Feb 2025 and to my surprise they decided to send the iron to Russell Hobbs for evaluation????????? like what... why... any other retailer would have either replaced or refunded me. So im calling HIrsch's Milnerton asking for a manager, the phones just rings and i keep being passed from pillar to post. THIS IS NOT A LARGE APPLIANCE LIKE A FRIDGE TO BE EVALUATED AT THE SERVICE PROVIDER!! SO IM STILL WAITING FOR A MANAGER TO CALL ME, BUT NOTHING. I WILL NEVER AGAIN BUY AT HIRSCHS MILNERTON AGAIN.

I am still waiting …..