Hirsch's - "It takes months to find a customer though seconds to lose one"

Bought a microwave & a deep freezer from you guys in the last 3 months, no issues, this time I looked to you guys to by a TV and then everything goes downhill. From a pitch of we can "price match" to sorry cant help you - Truly Pathetic. Oh and you guys can refund my payment which is in excess of R15000.00 that take 3+ days to reflect in my account meaning that I LOST OUT on the same TV at a far cheaper price from a competitor. When I was shopping around many sales people from different stores mentioned to me that your prices are inflated to compensate for the so called "discount" making it a barging to shop with yourselves - if only I had listened from the onset & took my business elsewhere. Mr Alan Hirsch, I truly hope that this matter lands on your table - It takes months to find a customer though seconds to lose one.