Hirschs is not honouring my Extended Warranty and I am receiving extremely bad service from the Fourway Branch

<p>I bought an LG washer dryer from Hirschs Cape Town early 2014. I also purchased an extended warranty for the appliance. In March 2017 my washer dry started making a horrible sound like something was loose inside it. It also started flashing a TE message on the screen. I called up Hirschs Milnerton where I purchsed the appliance to report the matter. They told me the machine would have to be brought in to be looked at. I asked them how long it would take and they told I would have it back within week. I told them that I was in the process of relocating and they needed to ensure that I would have it back before I moved. I received the follwing message: Hirschs Service Call Your service call has been logged and one of our agents is attending to it. Job Number: 463249 any queries please contact: ********** 700 on Friday 31 March 2017 and the appliance was collected the following week on the Monday.</p> <p>Hirschs Milnerton did not honour 1 week time frame, they kept my machine for over 3 weeks and only delivered my machine back to me on the 27th of April 2017, 10 minutes before moving truck departed from my house in Langebaan. This was totally unacceptable as I did not know if the problem was fixed. So it literally got off the Hirschs bukkie and had to be placed on the movers truck as it was already late to check it. I moved to JHB that weekend and stayed in a hotel for a month. All my belongings were placed in storage. I moved into a place in JHB on the 28th May 2017 where I subsequently discovered that my washer dryer was still not working and displayed the same error message I had reported to the Hirschs Milnerton branch. I promptly called Hirschs Milnerton and told them that they never fixed the machine they then proceed to tell me they would have to look at it again. I told them I had moved to Johannesburg but I wanted to know why they said it was fixed but that was not true. I did not receive any feedback. I was then told to contact Hirschs Fourways.</p> <p>My initial contact with the Fourways was extremely frustrating and the gentleman who answered me was rude and obnoxious and proceeded to tell me that I dont have an extended warranty for the appliance. After having to raise my voice and participate in an unnecessary back and forth exchange of words all of a sudden my warranty details appeared on the screen. I was then told they would log the call with LG and then they would let me know when a technician would be available to come and have a look at the appliance. I eventually received an sms notification on 03 June that read as follows: Hirschs Service Call Your service call has been logged and one of our agents is attending to it. Job Number: 469519 any queries please contact: ********** 600 Hirschs! Shortly after receiving the above message U received the following sms: Ms Mabuza the service call for your L.G. Washer/Dryer has been booked. Reference no: 469519. A technician will arrange call out within 48 working hours. Kind Regards, Maryann. Hirsch's Gauteng Regional Service Office ********** .</p> <p>Monday morning 05 June 2017 at approximately 8:10 I received a call from the LG technician that he is at my complex to have a look at the appliance. Now my understanding of the second sms that was sent was that the technician would call to arrange for a time not just show unannounced and secondly I was at work already and about to head into a meeting so there was no way I could head back to the house. With that said we arranged for the following morning Tuesday 06 June 2017. As arranged the technician pitched Tuesday morning and looked at the machine. He asked a few questions about what was wrong I told him the whole story of the sounds it was making and the TE error prior to it going in for "repairs" in Milnerton . He then told me it was a temperature problem and he needed to get the part first before it can be fixed. He was not sure if there was any stock available but he would log the call. 3 or 4 days passed and I heard nothing from the technician or Hirschs. I then called Hirschs Fourways to be assisted by a lady named Kishana. She told me the technician had reported that a part was need and they were awaiting a response from LG and that she would revert back to me in a day or so. A day or so passed and I heard nothing from her or Hirschs. I called again and I was told that LG is doing a stock take and could not confirm if they had the part but they would get back to me in a day. Kishana said she would get back to me again and never did. I called again 3 or 4 days later and asked for the same lady who proceeded to tell me once again they are waiting for LG to get back to them. I then proceed to highlight the fact that my machine for almost 2 months what am I supposed to do. I am spending money on unnecessary laundry bills and lets not forget the fact that I paid for an extended warranty on all my appliances I got from Hirschs in order not to have this headache. I was then promised again it would be sorted out. It is now the 1st of July 2017 and Hirschs /LG have not got back to me. I am still sitting with a broken washer dryer machine and having to pay a fortune on laundry. I dont know what else to do but resort to such platforms like hellopeter. If they cant fix the machine they must say so and provide me with a new machine that has the same functions or similar. This is the reason why I took up the extended warranty option. </p> <p>This type of service is shocking. Its amazing what kind of fire hoops Hirschs will jump through to get you to buy their appliances but then we get to issues like the one that I have, I have to be the one chancing after them. They tell you when you buying your appliances take the extended warranties so you dont have to worry if anything goes wrong with your appliance. We will sort it out quick quick for you. But here I am on the 01 July 2017 almost 3 months later after reporting my problem to Hirschs and still no working washer dryer but a wallet that is haemorrhaging money as I have to pay for unncessary laundry services or most recently bother friends to ask if I can please do my laundry at their places because Hirschs wont honour my extended warranty agreement to either fix or replace my appliance. After having received this kind of treatment from Hirschs I will never purchase any appliances from them again and I will tell anyone who is will to listen to me to not support this business.</p> <p> </p> <p>Kind Regards</p> <p>Zenzi Mabuza ( an extremely unsatisfied former Hirsches customer....!)</p>