Hirsch’s horrible customer experience

I experienced a horrible customer service for after sales and more specifically repairs . I been a loyal client to Hirsch's for over 10 years … you shop at premium stores for premium quality and customer service this was a terrible experience. I went to Hirsch’s Fourways to book in my SMEG appliance for repairs out of warranty they quoted me R650 to take the microwave and get an assessment where when I received a quote the would deduct the costs I already paid. They also said for a quicker turn around to go directly to SMEG . However I went to Smeg and the booking or call out was 805 rands . I called the store and suggested I rather go through them as it was cheaper but I was told sorry they can not do it at that price anymore and said they didn’t know the price change .. this is not the customers problem this is your internal management issue. I was appalled with the service I received and for R200 rands wow will think twice before going back to Hirsch’s you pay more to get less here in the long run a loyal customer will now look at other places for the first time to buy appliances. Not happy.