Hirsch’s Great store but after sales service is ZERO

They are very good at selling you the appliances and the attention they give you when you walk into the shop . Try order a spare part for a new appliance bought from them. The do not bother calling you with a quote. It’s been 5 weeks and still no quote or phone call after numerous visits to the foursays store . All for a quote for a new glass shelf for a fridge . Obviously they do not earn commission on this trivial thing . This shows true service levels David at spares is aware of this issue and I am still waiting to a call