Hirsch's Gateway/Umhlanga Homestore (PATHETIC staff/GREEDY company)

TL;DR: Misinformed and **** to by sales person. Manager wants to charge us 30% penalty fee to return product for another model. They make the error and refuse to take responsibility for it.

FULL STORY: Few days ago I bought a new stove/hob (Defy DHD414) for my mother for R6500. She was not happy with the touch controls as they were too difficult to use (you have to press them down really, really hard and they aren't responsive - it is a pain to use it).

30 Hours after installation we called Hirschs to get it replaced and the Assistant Manager informs us that there is a handling fee of 30% if we want to replace it. Then I speak to the Manager and he says the same. I tell them this is the first time I am hearing of a handling fee, which was not mentioned to us by the sales person before we purchased the stove. The sales person said if we aren't happy we could return it, no problem. I asked her this explicitly 2 times before I agreed to purchase the stove. She assured us that we could return it with no hassle.

We were misinformed by the sales person before the purchase and now they want to take away 30% for a replacement. She conveniently left out the detail about 30% handling fee, and downright **** about their return policy. I explain all this to the Manager and he says we will still be charged a 30% handling fee if we are to take the R4000 model and I must "let him know how it goes".

Hirsch's Gateway/Umhlanga Homestore = PATHETIC staff/ GREEDY company. They make the error and refuse to take responsibility for it.

Don't support such greedy company who isn't worried about customer satisfaction. Rather go to Game stores or Dion Wired. I will not be purchasing from this store again.