Hirsch's Fourways appalling service

Yesterday I went to Hirsch's Fourways to buy a Television. I walked into the shop and spent about 15 minutes walking around looking at the televisions trying to figure out what would be good to buy. Despite walking past numerous employees who made eye-contact and then looked the other way and despite being in full view of employees whilst looking at the TVS , not one person approached me to ask if they could help?? Eventually I walked out and went to Digital Experience Fourways Crossing where I was immediately greeted and offered assistance as I entered - and subsequently purchased a television. My interpretation can only be that the staff at Hirsch's Fourways are not interested in selling merchandise or giving any customer service and are in effect just there by default- for a salary. In contrast the Hirsch's staff in Durban near Gateway where we visited beginning November were absolutely excellent and knowledgeable about the products. If one ever wants to make a purchases from Hirsch's I would suggest that it is easy to do business even telephonically with the Durban branch - the Fourways branch personnel are atrocious from the customer service point of view and evidently - disinterested - point