1 reviews | Active since Nov 2017
Hirsch’s centurion ( Shaun Lalla)
I purchased a fridge and washing machine on the 24/11/2017(Black Friday) ...PURCHASED and PAID in FULL on that day. I was promised delivery of both items on Sunday the 26/11/2017. To my surprise on the Saturday I was called and told that only my washing machine will be delivered and not my fridge because it is OUT OF STOCK. Now the problem is why sell me and take payment in full from me for a virtual item that is not there? I paid in full for a fridge that apparently was in stock on Friday and then suddenly on the Saturday ,there is no stock. I called Shaun Lalla today on Monday , and the very rude and irate &$” hole tells me that can I not see on the pamphlet that it’s limited stock. I’d like to ask why did Hirschs sell an item and take my cash for an item that was out of stock? And on top of that, having to deal with a salesman that understands zero about customer service... I would appreciate if someone in higher management with authority can sort out this mess... I have purchased over 60k worth of appliances from hirschs in the past and this is the first time that I have to deal with this headache... Please get back to me and make sure that Shaun undergoes a special course on customer service or else i say this without prejudice, hirschs will lose many other loyal customers such as myself.
