Hirsch’s Ballito- Misrepresented Sale.

My wife and I are in the market for a number of appliances for our new house, amongst which was a gas hob. After receiving the advert for 25% value back voucher from 26-28 July, we thought it a good opportunity to make some of these purchases. After much back and forth between ourselves, we settled on the purchase of a gas hob, chest freezer, toaster and a few other smallish items. We were going for a Smeg hob to match our oven. Upon speaking to the sales person in store, we were advised that the unit we were looking at had in fact been discontinued and the new one costs approximately R2000 more than the item we were interested in. We could however take the demo unit of the unit we were interested in. Given that the new one costs considerably more, is not in fact available in stock nor even a unit on display, somewhat forced the decision upon us to accept the demo unit. We were then advised that the 25% value back voucher is not applicable to that particular purchase. When asked why, the reply was “because it is old stock”. I ask with tears in my eyes what does old stock have to do with it? The item was not on special, nor was it marked down! It is in fact an old model, furthermore a demo unit! yet the 25% voucher does not apply, “confused” is an understatement!

We were trying to make a legitimate purchase of an item that is on display in store, not on special, not marked down, not labeled in any way shape or form as being discontinued, when the promotion suddenly becomes null and void because it is “old stock”? Absolutely pathetic excuse.

Why have old models on display, with price tags, when in fact the unit is actually not available for purchase, furthermore the new model is nowhere to be seen and one merely has to go on imagination. Honestly you are just wasting everybody’s time.

Today you not only lost out on the sale of a gas hob, freezer and toaster, but Double door fridge, Washing machine, Tv to name a few items. Very short sighted.