Hirsch worst after sales ever

So

I purchased a Bosch washing machine from Hirsch in Springfield Park in Jan 2021.

The machine comes with a 3 year manufacturers guarantee as per the issued maintenance contract

And

5 year hirsch maintenance warranty

My washing machine has stopped working 16/05/2023

Since then we have been battling with the maintenance team concerning the repairs.

They say the other board is blown and the main display.

After nearly a month of waiting for spares they did not order all the required parts.

It it’s now a further wait and all this is communicated via what’s app

We have been chatting to a lady by the name of Jaydene who in my opinion has be far from helpful as she on send notifications when she is asked a question. I then proceeded to speak to the Manger who has aSwasthi who has also been giving us the run around.

Hirsch has committed to numerous dates asb has not met any and now there will be a greater delay as they still need to order additional parts.

I fell the after sale service of Hirsch is appalling, and they/ thier staff do not stand by their committed dates. As long as they have the sale they are happy.

I don’t suggest that anyone ever purchase from Hirsch you will have endless problems.

Keep in mind that

I and my wife work, we also have 3 kids who are all at school and have extracurricular activities, so imagine the amount of washing/ hand washing that needs to be completed.