Hirsch Springfield oor service

Poor service, damaged products, 2 weeks later still waiting for my refund.

We purchased a fridge, received delivery of a dented fridge. We had to run around to have the fridge collected and then order another fridge. The 2nd fridge was delivered, it was damaged, the glass trays in the fridge were shattered into pieces. We had to run around again, to get Hirsch to have this collected. Nobody contacted us, we had to always call in or go to the store.

Eventually I went to makro cornubia, ordered a fridge and received delivery the very next morning. Service was excellent, product was excellent.

The fridge from Hirsch was still in our house 2 days later. Only after I called and spoke to a manager was the fridge collected.

We were told as soon as the fridge is collected, we would receive our refund.

We provided our bank details and waited for our refund, a few days later the sales person called us said the owner cares about the 'relationship' and we should please come through and choose an expensive fridge and we will get the way fridge cheaper.

I told him we already bought a fridge, we would consider a washing machine if we are getting a huge discount. He took pics of the washing machines and said the owner will look at it and get back to us. The next day, we were told we can buy the washing machine at cost(12000).. I told him this is not a discount, we were obviously called in again for another sale, I could buy the same item online for 11000. We were misled, just for Hirsch to hold back our refund, do they could get another sale! We asked for our refund to be processed immediately!

It's been a week later, no refund yet. I called in several times this week to speak to the manager, but there has been no interest in the relationship or to resolve this. Nobody has come back to me ad there is no refund yet!

My family used to support Hirsch, I am disappointed with my experience.

(Hirsch Springfield branch )