Hirsch Spare Umhlanga - Shocking Telephonic Manners

It used to be such a pleasure to call Hirsch or shop there, but calling their Spares Centre in Umhlsnga has become shocking. The call was answered with an abrupt hello, questions asked in the most rude manner. I asked for a Samsung Fridge condenser, this was the response by Zola "Email please, cell number please, I will send you pictures go show your Technician, bye" The worst telephonic experience ever