LM
Lele M

1 reviews | Active since Nov 2015

11 Nov 2015, 11:23

HIRSCH SILVERLAKES and SAMSUNG DILEMMA

Two weeks after purchasing a SAMSUNG combo machine from HIRSCH SILVERLAKES the washing machine packed up and the sales person from HIRSCH SILVERLAKES was notified of this and I immediately requested a replacement for the combo washing machine.<br> <br> However HIRSCH SILVERLAKES and SAMSUNG opted to send a technical representative to come out and assess the washing machine and replace the damaged washing machine main supply board instead of replacing the washing machine which is less than a month old.<br> <br> Following the replacement of the main supply board I was told that each time I experience a technical fault with the combo washing machine SAMSUNG will send a representative to come fix it, which has been the case shortly after the replacement of the main supply board I am now enduring the discomfort of a washing machine that sounds like a lawnmower throughout each washing cycle. <br> <br> Clearly I have spent R10K + to have SAMSUNG's technical team at my home every time there's a fault with the combo washing machine which is less than a 1 months old.<br> <br> HIRSCH SILVERLAKES and SAMSUNG feel that it's appropriate to sell a faulty combo washing machine and have a customer spend more money and time callin

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