Hirsch's Fourways poor service

After calling the spares dept. and ordering 2 parts for my Russel Hobbs coffee machine on the 15th Jan 2016, I went into the store in order to pay. I was told the parts would arrive within a week and that I would receive a call to collect. This did not happen. When I tried calling several times, I was put on hold until I gave up and eventually went to the store. At the store I was told that the truck would arrive with the parts that day and I would be able to collect the following morning. I did go that morning only to be told that their driver had for some unknown reason not collected the parts. I then went to the store for the 3rd time to collect last week on 27th Jan, to be told again that the parts had not arrived. I was assured that Hirsch's would themselves deliver to me by Friday 29 Jan at the very latest. On Thursday I did receive an sms informing me that the parts had not arrived. No name was given by whoever sent it. Every time that I was in the store, it was empty of customers. The staff at the spares counter did not greet me and are surly and unpleasant to deal with. I am still waiting to hear from them.