Hirsch's bad service

<p>We bought a very expensive Samsung refrigerator from Hirsch's in April 2017. When they came to connect the plumbing. Anything I put in the freezer I had to throw out as it tasted like metal. The result was that I had to throw away all the food that was in the freezer. I contacted Samsung and Hirsch and neither of them were very interested in my problem. We went on a overseas vacation in May and on our return I started the procedure again. Emails and umpteen calls to the sales person Naleen Maharaj as well as her boss had no result. They contacted Samsung who told them apparently it is not their problem and they should sort out the problem. The advice I received was wash the fridge out with Bicarbonate of soda which I had done as well as vinegar. We went on a week's vacation to our timeshare and they promised to come back to me on my return which was the 26th July but the silence is deafening and there has been no further contact from them. The smell is better now but I still do not use the freezer part as the food smells like the metal smell. This is after 5 months. Someone from Samsung did come out but he said it is Hirsch's problem and left. He also suggested the bicarb and vinegar and nothing else. I will never buy anything from Hirsch's or a Samsung product again.</p>