HIRSCH's AFTER SALE SERVICE is **** !!!!
<p>We bought a SMEG oven from Hirsch's in Milnerton in 2012 with an Extended Warranty. The digital timer unit has broken and at least 5 weeks ago we contacted Hirsch's to arrange for a technician to call. He came within a few days and confirmed that a new digital timer needed to be ordered. I assumed he took all the necessary details to order the part. About 4 weeks I received a call from Hirsch's confirming that the said part was intheir Milnerton shop and a technician would contact us to fix it. No further involvement from Hirsch's so about 10 days ago I sent a rude email to their manager - again no courtesy of a reply !!! I chased them again on Monday this week. They said they would get back to me. A chinese sounding lady got back to me yesterday and asked me for the Serial Number of the Smeg oven - I said I could not find any S/N and in any case why didn't the technician that came 5 weeks ago take down the Serial number ??? !!! </p> <p> </p> <p>I was then told that the technician would come on Thursday or Friday this week to fix the new digital timer . I still have not had confirmation of this and whether it will happen.</p> <p> </p> <p>I also sent an email to the Manager a Mr Maitsey but he appears to have disapperared into thin air - proabably sacked for incompetence !!! </p> <p> </p> <p>DON'T BUY ANTHING FROM HIRSCH'S AS IF ANYTHING THAT GOES WRONG THEY WILL NOT BE ABLE TO FIX.</p> <p> </p> <p>WHAT A SHOWER OF ******* THEY ARE.</p> <p> </p> <p>GRAHAM ELLIS</p> <p>CONSTANTIA, CAPE TOWN</p>