Hirsch puts profit 1st

Hirsch is selling DEFY glass top stoves but when you call about the glass cracking with normal use - i.e. you switch the stove on - they immediately inform you (for the first time) that your glass on your GLASS top stove is not covered by warranty as per the terms and conditions from DEFY.

So if you switch on the stove and the glass cracks, tough luck. Boom! That's R7k down the drain!

Why would Hirsch go along with this? Why would Hirsch allow Defy to abuse their customers like this?

This is not an isolated incident. Read it here on HelloPeter! Also, when you call Hirsch Customer Care, they have already dealt with this before and can immediately tell you what to expect from Defy.

But WAIT! That's not all... Hirsch can then go on to "assist" you to arrange a DEFY tech to come out to you to tell you what's wrong with the stove... All for another R900. You know... Just in case you couldn't figure out that the problem is the CRACKED glass 🤯

Hirsch is a big role player in allowing DEFY to abuse their customers. They simply just DON'T CARE. It's profit first at Hirsch!