Hirsch Pathetic customer service

I bought a new Kic fridge from Hirsch Springfield branch and it came with 5 year warranty guarantee. I noticed rubber on fridge started to crack few months later, the rubber is paper thin and I called Hirsch and they got Kic to contact me and send someone out, they message me after inspection and tell me it's my fault and the can replace rubber for under R1000.

So I called them and I then realized who I was dealing, KIC is taken over by an American company and the attitude of staff is aggressive and blunt and they were never going to honor any 5 year warranty.

Unfortunateky I fell ill and was unwell for several months and did not have energy to take matter up with KIC or Hirsch and Hirsch service is just as bad, no one follows up or provides any form of customer assistance unless you keep calling them.

Now few months later freezer door rubber tears as well and now the complete fridge leaks and has to be monthly defrosted because the seals are all broken, it's only a year and the fridge is falling apart.

My regret is buying such poor quality product with a useless scan off a guarantee. I should of purchased a Samsung fridge even a cheap model and I would never off had such issues.

I falsely believed buying local established brand with a 5 year guarantee would means a good product, unfortunately that is not the case, what you get is cheap inferior product sold under **** of 5 year guarantee. Customer service is non existence, it's not the same product of years ago.

What is even more disappointing is the poor customer service at Hirsch Springfield, the after sales and customer support is pathetic, no follow up, you buy the products they sell and thereafter you on your own.

I do have legal cover and now will be in contact with Hirsch and KiC and lodge a legal claim on them, I will contact Hirsch first to resolve, but there after I believe social media and legal action exposing such deceit must be exposed.