Hirsch online is dubious, but Milnerton Branch more than makes up for it

Mixed feelings about this review. But the end result was so good that I just had to pay a compliment publicly.

Hirsch has this strange thing that when you buy online and you do a return (at a store) the refund is done off site and takes a few days. In my case it took a month - after a bit of nudging from my side. This left me feeling rather uncomfortable and dubious

ON Saturday I went to the Milnerton store (LOVE the shop), despite my misgivings, and decided to raise the aforementioned with the store manager as a learning curve for all and to iron out misunderstandings. He certainly rose to the occasion. my pendulum swung from disgruntled to absolute confidence in Hirsch's thanks to the manner in which it was addressed and the sincerity of his apology.

Then on to the major appliance section. After having been to Tafelberg with practically zero service, I entered the world of impeccable service. Full marks to Layla Meyer for her patient and knowledgeable help. I so recommend shopping at this branch.

If only Hirsch would do something about their returns policy, I would consider it the rolls royce of appliance stores.