Hirsch not keeping to their part of the after sales support

If I could give this organization zero star rating, I would. I purchased a deft 5 plate gas hob in 2019 and was sold an extended warranty, taking my warranty period to period up to 2024. Since February, we have had endless issues with the main large centre burner. It was not igniting at all. We called Hirsch to let them know. They had sent out a technician who had a look and advised there was nothing wrong with it. We then sent Hirsch a video of it igniting with little explosions, which was very dangerous. He returned and dismantled the burner and said it was sorted out. When he left, the stove has loose parts and was not working properly. He reported to Hirsch that it was resolved. He came out the third time and started opening other burners that didn't have an issue and left without fitting on the *****s on the other burners. Problem persisted. We demanded another technician as this one had no idea what he was doing.

*Fault was logged in 2022 *The technician they sent out caused additional damage to the other burners which were initially working. *Hirsch was told that the stove was not safe to use but this was ignored. * After 5months, a different technician came out and acknowledged that the stove is dangerous to use. *Hirsch is still not taking responsibility even after we purchased an extended warranty. * Hirsch expects me to pay for damages done by the technician they sent out. This is not an organisation that treats their customers fairly nor do they provide any after sales support.

Most pathetic organization that deserves to be shutdown as they only care about the sale anot the support thereafter.