EW
Eleaze W

1 reviews | Active since Oct 2022

27 Oct 2022, 18:22

HIRSCH MEADOWDALE - STAY AWAY FROM THIS STORE

Hirsch Meadowdale - PATHETIC SERVICE - Bought a new Bosch Oven. Collected 1st Oven, upacked it, plugged it in and it sizzled and smoked with a terrible noise. Hirsch arranged for Bosch to send a technician. Technician came plugged it in, same problem, sizzle and smoke, he quickly unplugged it. His report indicated that the oven needs to be replaced urgently, he left the oven. Hirsch then arranged another oven to be delivered, their delivery guys unpacked it and plugged it in, also smoke and bang. Hirsch delivery guys took that oven away, left 1st oven here. After much debate between Bosch HO and Hirsch, Hirsch delivered another unit, and we had to sign forms that we would not unpack or touch the unit, as a Bosch Senior Technician would do that. A Bosch Technician arrived, did not even look at the oven but checked our electricity, he informed us that the electricity voltage is high between 239 and 249 so he could not install the oven. A few days later I received a SMS from Bosch indicating that our service call is finalized. We then left it for a few days, and eventually decided to unpack the oven which was delivered. Only to find white dust, fingerprints all over the oven, clearly the 3rd oven delivered by HIRSCH is not new. We called the Branch Manager of HIRSCH Meadowdale, Lollie and after much discussion we have been told that we signed a form and there is nothing further they can do. I WILL BE TAKING THE MATTER FURTHER, TO BOSCH CEO, HIRSCH CEO AND THE CONSUMER PROTECTION UNBUDSMAN.

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